Ludicro SMS Notifications

1. Overview

This page documents how the Ludicro SMS program works, how end customers opt in, what they will receive, and how they can opt out. Messages are sent from numbers operated by Byteshift Studios via Twilio. The customer’s service provider (the business that uses Ludicro) is the party with whom the customer has a service relationship; Byteshift Studios sends the messages on that business’s behalf.

2. What you’ll receive

Customers who opt in to Ludicro SMS may receive the following kinds of transactional messages from their service provider:

• Appointment reminders
• Technician-on-the-way notifications
• Service completion confirmations
• Review requests

Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase.

3. How customers opt in

Customers can only receive Ludicro SMS after explicit, affirmative opt-in. There are two opt-in channels. In both cases the toggle that controls SMS is default-off and is only enabled when the customer takes an affirmative action.

3.1 In person or by phone

When a field rep signs a customer up for service, the rep asks for explicit verbal consent before enabling SMS. The rep reads the verbatim consent script (see Section 4) aloud, and only flips the “Text message notifications” toggle to on when the customer says yes. If the customer declines or does not respond, the toggle stays off.

3.2 Self-service in the customer portal

Customers can also opt in themselves at portal.ludicro.app. They log in via an email one-time passcode, open their profile, and use the “Text message notifications” switch. The full disclosure text (see Section 5) is always visible directly below the switch, so the customer sees what they are consenting to at the moment they make the choice. The switch is default-off for every new customer.

4. Verbatim verbal-consent script

Field reps are required to read the following script aloud, verbatim, before enabling SMS for a customer. {last4} is the last four digits of the customer’s phone number.

“Before we wrap up, I’d like to ask if you’d like to receive text-message updates from Ludicro about your scheduled service — appointment reminders, technician-on-the-way notifications, service completion confirmations, and review requests. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase. Reply STOP at any time to opt out. Do I have your permission to enroll your phone ending in {last4}?”

5. Portal disclosure text

The following disclosure is shown directly beneath the “Text message notifications” switch in the customer portal. It is always visible when the switch is visible.

“By turning this on, you agree to receive transactional SMS from Ludicro about your scheduled service — appointment reminders, technician-on-the-way notifications, service completion confirmations, and review requests. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase. Reply STOP at any time to opt out, HELP for help.”

6. Sample messages

Below are representative examples of the kinds of messages a customer will receive after opting in:

7. How to revoke consent

A customer can revoke SMS consent at any time, through any of the following:

• Reply STOP to any message. Opt-outs are handled at the carrier layer by Twilio and take effect immediately.
• Toggle “Text message notifications” off in the customer portal at portal.ludicro.app.
• Contact the business that scheduled the service. Their rep can disable SMS for the customer in the Ludicro admin app.

Replying HELP to any message returns contact information for support.

8. Privacy

Phone numbers and SMS consent metadata collected through Ludicro are not sold, rented, or shared with third parties for marketing purposes. They are used only to deliver the transactional messages the customer has consented to receive. See the full Privacy Policy for details on how Ludicro handles personal information.